Customer feedback and complaints procedure:
At WK Electrical Services, we are committed to delivering high-quality electrical services. If you have a concern about our work, please let us know so we can resolve the issue promptly.
How to Make a Complaint
You can contact us using the following methods:
Phone: 07920 180425
Email: info@wkelectricalservices.co.uk
Postal Address: 30 Truelocks Way, Wantage, OX12 7EG
Complaint Handling Process
Acknowledgement – We will acknowledge receipt of your complaint within 5 business days.
Investigation – We will review your concerns, which may involve discussing the issue with you or inspecting the work.
Resolution Proposal – We aim to provide a resolution within 5 business days. If additional work is required, we will offer a plan of action.
Final Response – Once the investigation is complete, we will provide a formal response outlining any remedial work or corrective steps.